Do you know that Petronas, the national oil company, is introducing a new loyalty programme (effective from May 2009) with a new Mesra Card in place of its collaboration with Real Rewards previously?
When applying for the new card, we were given the option to either redeem our existing points or transfer them to the new Mesra card. But the catch was, Petronas would only redeem or transfer points earned through its Petrol Stations. So what happen to points earned elsewhere, e.g at Carrefour?
To get our answer, we drove to the Boulevards at Mid Valley with the intention of finding out from Real Rewards itself as there were no response to all our phone calls. After about half an hour, going up and down and asking around as to the location of the Real Rewards outlet, we were told that it had moved to Carrefour, Wangsa Maju.
We had been to the desk at Wangsa Maju a few times before (both during and after office hours) but there was no one manning the desk at any time.
Today, we went again and sadly, there was no one at all. However, there was a note saying that they could not redeem as they had run out of stock.
Back at home, we log in the Real Rewards website. Business seems to be as usual here but some pages are under construction.
We have tried to redeem our points online and are now anxiously waiting to see if the company will indeed honour our request.
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mayb i guess that why petronas mesra card is doing on their own without real rewards card.. the most important part is the mesra card can use together with petronas cimb mastercard credit card and petronas maybankard visa..that is double rewards bonus!!! cool
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